Your Rights -- HunTel

Long Distance Calls
Customers are responsible for long distance calls originating from their telephone service. This includes calls made by themselves, their family members, guests and business associates. The telephone company is not obligated to validate long distance calls.

Credit for Loss of Service
If your telephone service is not repaired within 24 hours after reporting it, you are entitled to a prorated credit on your next bill for the number of days you were without service.

Your right to complain
We do everything possible to provide uninterrupted service. Please call our Telephone Repair Service at “6-1-1” if you have a service problem. A technician will respond at the earliest possible time. If repairs are not performed to your satisfaction, call our Customer Service Center at 426-6200.

If the problem is not resolved to your satisfaction, contact the Nebraska Public Service Commission: 300 The Atrium, 1200 N Street, PO Box 94927, Lincoln, Nebraska 68509-4927 or 1-800-526-0017. You can also visit the Nebraska Public Service Commission Web site at: www.nol.org/home/NPSC/

Statement Of Nondiscrimination
The U.S. Department of Agriculture (USDA) prohibits discrimination in all its programs and activities on the basis of race, color, national origin, age, disability, and where applicable, sex, marital status, familial status, parental status, religion, sexual orientation, genetic information, political beliefs, reprisal, or because all or a part of an individual's income is derived from any public assistance program. (Not all prohibited bases apply to all programs.) Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc.) should contact USDA's TARGET Center at (202) 720-2600 (voice and TDD). To file a complaint of discrimination write to USDA, Director, Office of Civil Rights, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410 or call (800) 795-3272 (voice) or (202) 720-6382 (TDD). USDA is an equal opportunity provider and employer.