To record your greeting:
1. Access your voice mailbox (see instructions above).
2. Press * to access the main menu.
3. Press 9 to set-up your voice mailbox.
4. Press 1 for greeting options.
5. Press 4 to record a new greeting.
6. Press 2 to keep the greeting.
7. Hang up.

To change your password:
1. Access your voice mailbox (see instructions above).
2. Press * to access the main menu.
3. Press 9 to set-up your voice mailbox.
4. Press 2 to change your password.
5. Enter your new password followed by the # key. (The password is any series of up to 16 digits you choose. You will be unable to access your mailbox from a remote location without this password, so be sure to choose one you remember.
6. Verify your new password by re-entering it followed by the # key.
7. Hang up.

To manipulate your messages:
Press 1 to play or re-play messages.
Press 2 to save messages.
Press 3 to delete messages and go to the next message.
Press 4 to save a message as new.
Press 7 to skip back 3 seconds.
Press 8 to pause or continue message.
Press 9 to skip forward 3 seconds.
Press * to return to the main menu.

Auto Log-On is available free of charge. Auto Log-On automatically retrieves your messages without entering your mailbox number or password from your main telephone number. Contact the HunTel Customer Service Center at 426-6200 to set up Auto Log-On.
 

Contact
Customer Service

When the Telemarketing Block feature is active, callers will hear, “If your call is of a telemarketing, survey, or solicitation nature, please hang up now. These calls will not be accepted. Otherwise, from your touch-tone phone, press one and the pound sign to complete the call.” Your phone doesn’t ring unless the caller presses the proper keys. If you have voice mail, the message continues with, “Or stay on the line to leave a voice mail message.” Additionally, you may designate a Preferred List of up to 50 phone numbers that will bypass the Telemarketing Block feature.

The Do Not Disturb feature provides additional privacy. When this feature is active, callers will hear, “The party you have reached does not wish to be disturbed at this time. From your touch-tone phone, please enter a PIN followed by the pound sign to complete this call; or hang up now.” Your phone only rings if a proper PIN is entered. Callers also have the option to leave a voice mail message.

To set-up using a touch-tone phone: 
1. Call 426-5900.
2. Enter your 10-digit phone number (including area code).
3. Enter your access PIN.
4. Press the # key to hear the status of your service.
5. Follow the automated instructions to modify your service.
6. Hang up when you are finished making these changes.

To customize using a touch-tone phone: 
1. To customize your Telemarketing Block service, dial 426-5900.
2. Enter your 10-digit phone number, including area code.
3. Enter your access PIN (Personal Identification Number).
• Your temporary PIN is the last five digits of your telephone number
• For your protection, we recommend changing your access PIN. Your new PIN can be 4 to 10 digits. Continue reading to learn more about changing your PIN.
4. Press #. You will hear the status of your service as follows:
• Whether or not the entire Telemarketing Block  service is active.
• Whether or not the Do Not Disturb feature is selected.
• Whether or not the Telemarketing feature is selected.
5. Next you will hear the following list of options:
• Press 1 to activate/turn off your entire Telemarketing Block  service.
• Press 2 to select/turn off the Do Not Disturb feature.
• Press 3 to select/turn off the Telemarketing Block feature.
• Press 4 to change your access PIN.
• Press 5 to change your Do Not Disturb PIN.
- The Do Not Disturb PIN is the password you’ll give to those people from whom you wish to receive calls even when your phone is in Do Not Disturb mode.
- Your temporary Do Not Disturb PIN is the last five digits of your telephone number.
- You may wish to change your PIN to ensure only your selected people can reach you. Your new PIN can be 4 to 10 digits.
6. Choose the option you wish to modify, and press the appropriate key. After you make a change, you will hear the revised status of your service, and you will be prompted to make any additional changes.
7. When you are finished making changes, you can hang up the phone.

To Set Up Telemarketing Block  Using The Internet:
1. Go to www.flexphone.com.
2. In the Telephone Company ID field enter: HTLS.
3. In the 10-Digit Phone Number field, enter your area code and phone number.
4. In the User Password field, enter your Internet Password.
5. Click the Logon button.
6. Follow the instructions to modify your service.
7. Log off when you are finished making changes.

To Customize Telemarketing Block  Using The Internet:
1. Go to www.flexphone.com and log on. 
2. Click on the Logon button. The “FlexPhone Service Customization” screen appears.
• If you want to change your password, complete the three fields at the bottom of the screen.
• Your password can be 4- to 10-digits long.
• When finished, click the Submit button.
3. Click on the Update button next to Telemarketing Block to view your settings.
4. Select whether you want the following on or off:
• The entire Telemarketing Block service
• The Telemarketing Block feature
• The Do Not Disturb feature
5. View and, if desired, change your Do Not Disturb PIN and your touch tone access PIN.
6. Click on the Update Values button to lock in your changes.
7. To set up or change your Preferred Caller List, click on the Update button. Preferred customers will not hear the telemarketing announcement. You’ll also hear a special ring when these people call.
• In the Phone Number field, type a preferred caller’s area code and phone number. You do not need parentheses or dashes. By only entering area codes or exchange numbers, this will allow all calls from the designated area code or exchange to by-pass the Telemarketing Block. 
• In the Name field, type the preferred caller’s name.
• You can enter up to 50 callers.
• Click on the Update Values button to save your list. The “FlexPhone Service Customization” screen reappears.
8. If you want to set up schedules for the Telemarketing Block feature, click on the Update button next to Telemarketing Schedule.
• In the Stop Time field, type in the time at which you want the feature to turn off.
• Indicate the days of the week to which this time applies by selecting On in the drop-down box to the right of those days.
• Click on the Update Values button to save your data. The “FlexPhone Service Customization” screen reappears.
9. If you want to set up schedules for the Do Not Disturb feature, click on the Update button next to Do Not Disturb Schedule.
• You can define up to 10 time schedules.
• In the Start Time field, type in the time at which you want the feature to turn on.
• In the Stop Time Field, type in the time at which you want the feature to turn off.
• Indicate the days of the week to which this time slot applies by selecting On in the drop-down box to the right of those days.
• Click on the Update Values button to save your data. The “FlexPhone Service Customization” screen reappears.
10. When you’re finished modifying your service, simply leave the web site to log off.

Contact
Customer Service

To order conference bridging service:
1. Call 426-6200 or 1-888-262-2661. 
2. Tell the Customer Service Center representative the date and time of the call, the approximate length of call and the number of locations participating.
3. The HunTel Customer Service representative will give you a pre-assigned number for you and your participants to call in to on the date of the conference call. 

To Use Conference Bridging Service
1. Call the pre-assigned number.
2. A tone will alert the other callers that a new caller has joined the call.
3. Hang up when the conference call is completed.

Contact
Customer Service

Call forwarding allows you to receive calls at another location.

To Set Up Call Forwarding:
1. Pick up the handset.
2. Wait one (1) second for the dial tone.
3. Enter the desired Call Forwarding code:

4. Press the telephone number where the calls are to be forwarded.
5. Wait for someone to answer. If you are forwarding to Voice Mail, wait for the system to answer.
6. Forwarding is set up if the ringing telephone is answered. If no one answers or the phone is busy, hang up and repeat Steps 1 through 4 to activate Call Forwarding.
7. A confirmation tone means Call Forwarding is activated.

* If you wish to select a different number of rings, pick up the phone and press *44. Then press the number of times you want your phone to ring. Your options are 1 to 9 rings.
  

To Cancel Call Forwarding:
If your phone is currently forwarded, you must cancel Call Forwarding before forwarding to another location.
1. Pick up the handset.
2. Enter the appropriate Call Forwarding cancel code:

3. Hang up.

To set up call forward from a remote location: 
You must change your PIN from your own phone before you can use this feature the first time. 
1. Enter *97 and listen to the message.
2. Enter *54, # and follow the prompts to enter a new PIN.
3. Hang up.

To use call forward from a remote location: 
1. Call 426-7090.
2. Listen for the line to ring and wait for a special recording.
3. Enter your 7-digit telephone number that has the Call Forwarding feature assigned to it (your home or business telephone number).
4. Enter your Personal Identification Number (PIN) followed by #.

To Activate:
1. Press *72 and follow recorded instructions.

To Deactivate:
1.Press *73 and listen for confirmation tone.
When any type of Call Forwarding is in effect, you can still make outgoing calls.

Contact
Customer Service

To use call transfer: 
1. Depress the switchhook for about 1/2 second. This places the person with whom you are talking, on hold.
2. Wait for dial tone.
3. Call the telephone number of the third person to whom you want to transfer the call.
4. When the third person answers, you can talk privately before connecting the other call. Hang up the phone to transfer the call.
5. For a three-way conversation, depress the switchhook for about 1/2 second to add the person you have on hold.

*If the switchhook isn't held long enough, a three-way call may be activated. If this occurs, you will be charged $.50. 
 

Contact
Customer Service

To Set Up Automatic Callback:
1. Call a local telephone number and receive a busy signal.
2. Depress the switchhook for about one second.
3. Listen for a dial tone.
4. Press *77.
5. The last number is redialed. If the number is available, your call is completed. If the line is busy, a recording notifies you that your telephone will ring the dialed number when it becomes available.
6. Hang up the phone.
7. When the line is free, you will hear two short rings on your phone. Pick up your phone and the other line will ring.

To Cancel Automatic Callback:
1. Lift the handset.
2. Press *86.
3. A recording notifies you that it is cancelled.
4. Hang up the phone.

Contact
Customer Service

Contact
Customer Service

To Use Teen Service:
1.Wait until the full ringing pattern is complete before answering your telephone. The ringing pattern will indicate which telephone number is ringing.

Contact
Customer Service

To Use Call Waiting:
When you are on the telephone and hear a “beep,” you have three options:
1. Hang up. This ends your first call and the phone will ring. Pick up the receiver and you are connected to the second call. 
2. Depress the switchhook for ½ second. The first call is put on hold and you are then connected to the second call. Alternate between calls each time you depress the switchhook for ½ second.
3. Keep talking to the first call. The second call will not interrupt you. They may think you are unavailable because they hear the phone ring. 

To Cancel Call Waiting:
Cancel Call Waiting tones when you do not want to interrupt a special telephone call or computer transmission.
1. Pick up the handset.
2. Press *70.
3. Wait for the special dial tone.
4. Enter the telephone number. You can now carry on a conversation or computer transmission without interruption. Call waiting is automatically reactivated when you hang up the phone.

Contact
Customer Service

Contact
Customer Service