Service Problems

Diagnose The Problem
Take a few minutes to locate the service problem before you call Telephone Repair Service. You could save time and the cost of a visit by one of our service technicians.

• If you have two or more active telephones in your home, try each phone one-at-a-time in each outlet. If one phone doesn’t work in any of the jacks, and the other one does, the problem is in your phone. 
• If the phones do not work in a particular jack, the problem is most likely in the jack.
• If you have a cordless phone and are experiencing problems, disconnect the telephone line from the outlet and unplug the power supply from the wall. Often, this will reset your telephone and solve the problem.

We do everything possible to provide uninterrupted service. Please call our Telephone Repair Service at “6-1-1” if you have a service problem. A technician will respond at the earliest possible time. If repairs are not performed to your satisfaction, call our Customer Service Center.

Credit for Loss of Service If your telephone service is not repaired within 24 hours after reporting it, you are entitled to a prorated credit on your next bill for the number of days you were without service.

Service Repairs 611
If you cannot determine the source of your telephone problem, call “6-1-1” for Telephone Repair Service. A service technician will test the line to determine if the problem is in our system or the equipment in your home.

If the problem is caused by telephone equipment you own or your inside wiring (and you do not subscribe to the Customer Assurance Plan), the labor charges are $25 for the first half-hour and $20 for each additional half-hour.

If you do not subscribe to the Customer Assurance Plan, you may make arrangements to have the problem repaired by a qualified contractor, or HunTel can repair your inside wiring (you will be charged for time and materials used). Outside telephone cables are maintained at no charge. HunTel rental phones are repaired at no charge.